Which Motor Oil Is Right For Your Vehicle?

While motor oil is used in many different kinds of engines, we most often think of using it in our automobiles. Whether you change your oil at a dealership, in specialty business, or in your own garage, you will need to determine what kind is best for your car. It can make a big difference in how long your car’s engine will last.

Types of Oil

Consult your owner’s manual for the recommended viscosity (5W-20, 5W-30, 10W-20, etc.). You may also want to talk to a professional about the best choice for your vehicle, given your driving habits and the typical operating conditions for the area. Next, you’ll have to decide the type of motor oil you would like in your car.

Conventional: This type is used most often by dealerships and service companies. It is also the least costly. Most don’t have many other additives that may benefit your engine. If you are diligent about keeping your oil changed, about every three months or 3,000 miles, this kind should be fine.

Premium Conventional: Most new cars will be serviced with this type. It is available in the most common viscosities that are appropriate for nearly every light-duty vehicle.

Full Synthetic: This type is made for high-tech engines. They are rigorously tested to ensure they have a better, longer-lasting performance, including:

- Protection against engine deposits
- Enhanced flow at low temperatures
- Greatest lubrication at high temperatures

This type is more expensive than conventional, and not all engines need it. Refer to your owner’s guide, and if it doesn’t recommend this type, it may just be an additional cost that doesn’t add that much value to your engine.

Synthetic Blend: As the name suggests, this type is actually a blend of conventional and synthetic. It is designed to give the engine better protection during heavier loads and higher temperatures. It is frequently used in trucks and SUV’s. Even though there is the synthetic component, it does not cost much more than premium conventional types.

High Mileage: Once your vehicle has more than 75,000 miles on the engine, you may want to consider a motor oil designed for that purpose. This type is formulated with seal conditioners that help to keep the internal engine seals flexible.

Oil Additives

Once you’ve chosen among these different types, you will find there are additives that may be included to address specific engine performance conditions.

Detergents: These are designed to prevent high-temperature deposits, rust, and corrosion. They may even help remove some existing deposits.

Anti-Wear Additives: As the motor oil breaks down, it forms a film. These additives help protect the metal surfaces of your engine against that film.

Viscosity Index Improvers: Oil has a tendency to thin as the temperature increases. This additive reduces its ability to do that.

Foam Inhibitors: The crankshaft rotation causes foaming, which doesn’t lubricate as well. This additive disperses the foam.

Friction Modifiers: These additives reduce the friction in the engine, which results in improved gas mileage.

When it comes to motor oil for your vehicle, it’s best to start with the recommendation from your owner manual. Talk to your dealership or other service professionals about your particular driving habits and vehicle history. They can help you choose the product that’s right for your situation, in order to keep your vehicle running smoothly for as long as possible.

A Quick Guide to Comparing In-House Vs Outsourced Contact Center Costs

If you’re already managing an in-house contact center, you know that navigating the natural peaks and valleys of call volume presents a complex challenge when calculating call center costs. You know that the ratios and formulas are multifaceted, which can make a direct comparison between in-house and outsourcing a little difficult.

When you need to present a business case complete with outsourced contact center costs, you need to break down the numbers in a way that makes sense. Below, we look at the multiple factors that go into the call center cost comparison.

Productive vs. Non-Productive Agent Time

In addition to investing in agent recruiting when you staff and train an in-house team, you’re paying for every minute of the time they’re there. From the moment they enter the office, their time is spent settling in for the day, taking calls, taking breaks, engaging in training and coaching activities, as well as the time spent in ready waiting during lulls in arrival patterns. Each minute affects your bottom line.

In sharp contrast, when you outsource your contact center, you’ll only be paying for productive agent time. Typically, you can project an estimated 85% productivity rate, so instead of paying 100% of your agent’s work hour, you can cut those hourly costs by about 15%. That represents significant savings right out of the gate.

Management of Call Center Agents

When staffing your in-house contact center, you’ll also have to hire front line supervisors or coaches as well as program managers for the team. In doing so, you’ve just added yet another line to your call center budget.

In contrast, when you outsource your call center, program management costs (including those frontline supervisors) should be automatically included in the agent rate. (If your vendor doesn’t include program management in your per minute or per hour rate, we should talk… )

Reporting

Every successful call center needs to keep a painstakingly close eye on quality assurance. The metrics produce an abundance of data, and include factors like first-call resolution, response times, average handling time, customer satisfaction, service level, net promoter scores, and more.

A great contact center reporting team will go beyond the gathering of data to offering value-added analysis that supports your decision-making. Every call center needs information management professionals supported by appropriate tools and technology to fully leverage the data you absorb daily. Add at least two more budget lines to your in-house call center here. On the other hand, when you consider outsourcing your call center, this cost is usually already tied into the agent rate.

Call Center Infrastructure

With in-house centers, you’re on the hook for every component of the supporting infrastructure. These overhead costs include your facilities, telephony, workstations, and more; not to mention any IT staff you’ll need to hire to provide tech support.

This is a cost that isn’t going to go away – every three to five years, you’re going to start thinking about upgrading. Ask your tech team: major systems upgrades are expensive – both in terms of direct expense and the time and focus of your internal tech resources.

Once again, in an outsourced arrangement, the hard and soft costs of systems, maintenance, and upgrades are going to be carried by your call center partner.

Call Center HR Support

When considering your in-house contact center overhead costs, don’t forget the foundational expense of recruiting, payroll and taxes, and benefits management. Additionally, these costs can fluctuate depending on your turnover rate. And of course, the HR staff themselves need to be factored into your calculations.

As with all the above factors, HR expenses are by default included in your outsourced per minute or fixed rate.

Other Factors

Finally, there are a number of advantages you’ll gain from outsourcing that will add further value to your investment, which may not be realized through in-house efforts. These factors result in both reduced FTE and increased potential for overall call center success. They include:

Cutting-edge call center technology for efficient call distribution
Cross-training to maximize staffing for peaks and valleys of call volume
Shared pool options for lower volume hours of operation
Deep expertise in forecasting for maximized efficiency
Risk mitigation in the management of both human and technology resources.

Though this is an abbreviated guide, it should give you a good idea of how all your costs break down so you’re not left trying to compare apples to oranges. At Blue Ocean, we know that calculating costs can be a big headache. If you’re looking for some more in-depth insight on the math, don’t hesitate to contact us today at 902.722.3300.

Customising Mobile Solutions Should Be An Important Part Of The Disaster Recovery Plan

Employees are moving from using laptops to using mobile devices to offer workable solutions from everywhere, but many companies are not up to the challenge. This year, most IT techs have admitted their companies had no policy for using mobile devices. Company heads noted mobility was one of the key initiatives this year. As professionals move away from traditional PC endpoints, how can companies protect sensitive data and develop a strategy to recover from data loss?

Why are companies not dedicated to protect sensitive data in many cases? Many companies are using outdated solutions for information recovery for hard disk recovery that address recovery more than mobile solutions. In one survey, only 58 percent of business professionals admitted their companies had an enterprise-wide strategy for mobile solutions. Another 22 percent said mobile initiatives were important, but they had no strategy next year.

Why is it so difficult for companies to protect endpoints before data are lost

Many companies have updated their advanced data disaster recovery plans, offered hard disk recovery, and have mobile solutions on paper. They have not decided how to transfer these solutions so they are practical daily solutions, which will protect against data loss and still offer data recovery. Many companies struggle to offer flexible and secure solutions for mobile devices and laptops make endpoints safe, and reduce costs spent on hard drive recovery or hard disk recovery solutions. One of the reasons is they are not equipped to handle how customised IT solutions have become.

Fifty percent of businesses say it is difficult to achieve data loss protection as a result. Why is it hard for businesses to protect against data loss and lessen the costs of HDD recovery or data recovery? It may be for the same reasons companies struggle with mobile Information recovery from Smart phones and laptops. There are no data recovery plans that are one-size fits all solutions. Companies must develop specific data recovery solutions for each type of device to offer full endpoint protection against data loss.

Achieving endpoints for PC tops list of goals that are still difficult for companies

By developing these advanced data recovery plans, company officials will also reduce the costs spent on HDD recovery, data recovery, and downtime caused by lost productivity. These changes must be made quickly if companies want to stay competitive with their products and not lose customers over data loss concerns.

A variety of reasons exists as to why your computer’s hard drive may cease to work. The outside chance of a bump against it as someone in the office walks by, spilling something on it or simply the result of general wear and tear.